FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to process an order?

• We aim to process all orders within 1-2 business days.

2. What is the estimated shipping time for my order?

• Our standard shipping time is between 6-15 business days. Please be aware that actual delivery times may vary based on factors like customs processing and your location.

3. Do you offer international shipping?

• Yes, we do. Velouria Skin Co proudly offers international shipping. If you have concerns about shipping to a specific location, contact us at velouriaskinco@outlook.com before placing your order.

4. How can I track my order?

• Once your order is shipped, a confirmation email with your tracking number and a tracking link will be sent to you.

5. Can I modify or cancel my order after it has been placed?

• Unfortunately, once an order is placed, modifications or cancellations are not possible. Please review your order carefully before completing your purchase.

6. What should I do if my package is lost or stolen?

• In the event of a lost or stolen package, please contact the shipping carrier directly. We will assist you to the best of our ability.

7. Are there any additional costs, such as customs duties, for international orders?

• Customers are responsible for any customs and import duties. Delays or additional charges due to customs processing are also the responsibility of the customer.

8. How can I reach customer support for further assistance?

• If you have any questions or concerns, feel free to contact our customer support team at velouriaskinco@outlook.com. We're here to assist you!

9. What payment methods do you accept?

• We accept [list of accepted payment methods, e.g., credit/debit cards, PayPal]. You can find more details at the checkout.

10. Do you offer returns or refunds?

• Please refer to our Return Policy for information on returns and refunds.